Return Policy
Our commitment to the future of connected commerce and customer satisfaction
Our Vision
Our vision extends beyond digital transformation to create a state-of-the-art return experience where customer satisfaction becomes reality. This isn't just a policy—it's our commitment to the future of connected commerce, designed to inspire trust and accelerate customer-first innovations.
📋Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can't offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
💰Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at Zipdripconnections@gmail.com
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
🔄Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Zipdripconnections@gmail.com and send your item to:
1650 Raleigh ST Unit 136
Denver, CO 80204
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
📦Shipping Returns
To return your product, you should mail your product to:
1650 Raleigh ST Unit 136
Denver, CO 80204
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
📧Need Help?
Contact us at Zipdripconnections@gmail.com for questions related to refunds and returns.
Email Support
This policy represents the physical embodiment of our digital-first philosophy—a space where cutting-edge customer service meets timeless satisfaction, where data-driven policies fuel seamless experiences, and where the future of commerce is designed, built, and celebrated every single day.
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