Returns & Refunds

You have 7 days from your purchase to start a return. After 7 days, we can't offer a full refund or an exchange.

To qualify, your item must be

• Unused — in the same condition you received it.
• In its original packaging.
• Backed by a receipt or proof of purchase — we need it to complete any return.

Some items aren't eligible for return, no matter the timing:

• Gift cards
• Downloadable or digital products
• Intimate, sanitary, and some personal care items
• Hazardous materials, including flammable liquids or gases

1. We receive your return and inspect it.
2. We email you to confirm it arrived.
3. We let you know the call — approved or rejected.
4. If approved, your refund is processed and credited automatically to your card or original payment method.

Once a refund is issued, timing depends on your bank or card provider — posting can take a few business days on their end.

If you were approved and still don't see it, run through this first:

1. Check your bank account again.
2. Contact your credit card company — it can take some time before a refund officially posts.
3. Contact your bank — there's often processing time before a refund shows up.

Done all three and still nothing? Email Zipdripconnections@gmail.com and we'll track it down with you.

We replace items only if they arrive defective or damaged. If you need to swap for the same item:

1. Email us at Zipdripconnections@gmail.com with your order details.
2. Ship the item to the address below.

Delivery time for your replacement depends on where you live.

Marked as a gift and shipped to you

You'll get a gift credit for the value of your return. Once we receive the item, a gift certificate is mailed to you.

Not marked as a gift, or shipped to the giver first

The refund goes back to the person who bought it — which means they'll find out about the return.

Mail your return to:

• Return shipping is on you. Shipping costs are non-refundable.
• If you're refunded, the cost of return shipping is deducted from your refund.